Personal and Mass Media Merge
Just yesterday, I could with great certainty predict the odds
Tag: root cause analysis
The 4 types of Problem Solvers
You can smell it on them. They are a “problem
Design for Exceptions (DfX)
Exceptions are 20% of the transactions BUT 80% of the
Socially Redesigned by John Rector
Mr. Rector is often spotted hanging out at the intersection