Mommy, what’s a cashier?
A few years ago I wrote the $15 Minimum Wage Paradox. The net of the article is if labor rates get above $15 per hour, I can replace unskilled labor with technology. Many used
Tag: Business Process Modeling
Design for Exceptions (DfX)
Exceptions are 20% of the transactions BUT 80% of the cost. When re-engineering a business process, design for the process exceptions (not the norms). Here’s a step-by-step roadmap on how you can #DfX: “We may
Socially Redesigned by John Rector
Mr. Rector is often spotted hanging out at the intersection of business process management (BPM) and social media. His BPM experiences with Samsung, Siemens, IBM, E2open, Semi, Panasonic and Nortel (to name a few) combined
Creating an environment in which a sale can take place
Sales. We will always have sales people. I did it for 20 years. MARKETING is creating an environment in which a sale can take place. Sales people LOVE great marketing. It makes their job
Continue readingCreating an environment in which a sale can take place
“Design for Exceptions” (DfX) Epiphany
I had an epiphany in Seoul, Korea. I was working for IBM. I was modeling the sales operations business process for Samsung. If you have ever modeled a business process, you know that we always