Mommy, what’s a cashier?
A few years ago I wrote the $15 Minimum
Tag: Business Process Modeling
Design for Exceptions (DfX)
Exceptions are 20% of the transactions BUT 80% of the
Socially Redesigned by John Rector
Mr. Rector is often spotted hanging out at the intersection
Creating an environment in which a sale can take place
Sales. We will always have sales people. I did it
“Design for Exceptions” (DfX) Epiphany
I had an epiphany in Seoul, Korea. I was working