Twitter Business Process #28: Subcontractor Management

This #DIY Command & Control Center implementation for subcontractor management is easy to implement and dirt cheap.  It is only useful for projects with durations less than 60 days and at least 10 or more subcontractors in the field.  This implementation design is even more helpful if the human retention rate is low and the project has many program changes.    With that said, here we go. . .

  1. As soon as the subcontractor is contracted and processed have him / her provide you with their primary or work twitter handle.

  2. Provide the subcontractor with a hashtag, a playbook and a helpline.

  3. Load the subcontractor’s twitter handle into the private list.

  4. Run your first test.  Tweet subcontractor a play from the playbook with the hashtag PUBLICLY (DM won’t work)

  5. Verified he / she ran the play correctly

  6. Execute next play.  Rinse & Repeat.

Special Note: If the project is confidential or prone to spying eyes make sure the plays are specific to this project only.  No reuse. Datacenter Back at the Command & Control Center (22″+ diagonal monitor is best for this kinda work). I highly recommend using Hootsuite especially if you are managing multiple projects in unison. From the Command & Control Center you can use this realtime information to . . .

  • significantly reduce costs

  • significantly improve data quality

  • significantly improve the timeliness of critical information

  • significantly improve decision making

  • significantly reduce the time it takes to onboard new subcontractors

  • significantly reduce the time it takes to replace a subcontractor (critical on short projects)

  • lowers stress and increases moral due to the most recent information always available at the moment I need it

  • significantly increases knowledge sharing across the entire team

This Command & Control Design is quite useful for . . .

  1. Time Management – a time stamp on every start and stop

  2. Accounting – realtime expense reporting

  3. Program Change Management – near realtime document approval workflow engine

If you need help, you know where to find me.  Just click HERE.

Leave a Reply

This site uses Akismet to reduce spam. Learn how your comment data is processed.

%d bloggers like this: