How to create addictive customer experiences
highly addictive customer experiences … Continue readingHow to create addictive customer experiences
Tag: business process reengineering
Sliding Glass: A Behavioral Standard
Sliding Glass was published on July 8, 2015. In it, you will discover a 3-year-old child that slides glass intuitively. “Sliding glass” is a BEHAVIORAL STANDARD in 2016. Steve Jobs did not invent it but he
Mommy, what’s a cashier?
A few years ago I wrote the $15 Minimum Wage Paradox. The net of the article is if labor rates get above $15 per hour, I can replace unskilled labor with technology. Many used