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What 2020 proved was not that offices are useless. It proved something more specific, and more unsettling: a vast amount of white-collar output can be produced outside the office. That distinction matters. The spreadsheet can
Continue readingReturn to Office Is a Return to the Inside of the Box
Executive summary The strongest version of the pro-RTO case is not actually “employees are not producing the work.” In the recent mandates reviewed here, the stated rationales are overwhelmingly about culture, mentorship, learning, collaboration, speed,
A woman knows her husband is gone before he does. He is sitting across from her in a restaurant. His body is there. His hands are near the table. His eyes are open. His face
The Eternal Now (download for free below) rejects the familiar idea of “now” as a thin slice of time between past and future. The present moment is usually treated as a place: the narrow boundary
The 2026 customer service story is not that people love AI. It is also not that people reject AI. The real story is more interesting: customers are dividing into two practical groups. One group will
Continue readingThe New Customer Divide: AI If It Helps, Human If It Matters
AI Does Not Merely Make Things Better. It Makes Them Cheaper. Most people still talk about artificial intelligence as though its primary effect will be productivity. That is true, but it is not yet the
Traditional consulting is under pressure from many directions, but two of them matter more than the rest. Artificial intelligence is compressing the value of coordination, and it is compressing the value of junior labor. Everything
Continue readingAI Is Breaking Consulting in Two Places at Once
The Reality Equation — The Book Chapter 2: Actual, Ideal, Real, and Reality The first chapter broke the habit of calling what happened “reality.” That break was necessary, but it was only the gate. The
The Reality Equation — The Book Chapter 16: Why Reality Persists A textbook should not end where it began. It may return to its governing equation, but it must return with depth rather than repetition.
This book (download for free below) begins with a simple but destabilizing observation: thoughts do not feel manufactured in the moment they arrive. They feel encountered. From there, the book unfolds a deeper claim —