CX: Customer Experience Is Not Negotiable
CX (Customer Experience) is the form your business defines and delivers. Keep its boundaries clear and accept that some customers will not fit. … readCX: Customer Experience Is Not Negotiable
Tag: ideation
Do Not Negotiate the Idea
The winning work of the solopreneur is fidelity to the idea’s perfect blueprint. WhatsApp’s early growth shows what becomes possible when its ambassadors refuse to negotiate the product into a blend of competing purposes. … readDo Not Negotiate the Idea
The Idea’s Liaison
The philosopher’s and theologian’s advantage as solopreneurs begins in fidelity to a worthy product. In an interconnected world, its path to usefulness can exceed every business plan. … readThe Idea’s Liaison
The Seat Is Not an Exit
Knowing that an idea is not your identity does not remove you from its consequences. The seat of witness becomes useful when it changes the next act you leave in history. … readThe Seat Is Not an Exit
What Is Thinking of Everything
“I’ve thought of everything” sounds like a finished search. Derived from the foundation’s first primitive — no enumeration closes the circle of conditions — it is a report on a list and on thoughts that have stopped arriving: care makes a list better but no nearer to everything, and only a provision that names nothing covers what a plan has not named. … readWhat Is Thinking of Everything
What Is a Category
A category is supposed to be a container: things are in it or out, and the argument is about the things. The foundation says a category is a point on a circle, and a point has no inside. Nothing is in a category; membership is a mark a reader made about how far a thing stood from a named condition, and the thing did not move — which is why Pluto could leave the planets unchanged, why one tomato can be a fruit and a vegetable in a single ruling, and why no list of what a chair is closes. … readWhat Is a Category
The Most Powerful Force in the Universe Is Fairness
Fairness is the Cardinal Idea at π: the exact counterposition to Hierarchy, the restoring force that answers distinction without undoing the record. … readThe Most Powerful Force in the Universe Is Fairness
What Is Curiosity
Curiosity is not an appetite for information: an appetite is not ended by its first bite, and the subjects you know nothing about generate none of it. It is the length of the edge between what you have named and what has become readable — which is why naming lengthens that edge, and why believing you have finished a subject is the only thing that shortens it. … readWhat Is Curiosity
Creation Ends Where It Began
One condition — there shall be no undoing — forces a turn; a turn forces exactly four directions; and the derivative ladder hands the Four Cardinal Ideas their bearings in order. When the walk comes home at 2π it has added nothing to the circle: everything creation made is the difference between 0 and 2π, which only the logarithm can see. … readCreation Ends Where It Began
A Compass Cannot Choose
Once all four voices have spoken, the temptation is to invent a fifth idea called Wisdom, Judgment, Leadership, or Love and place it in the middle. Then the geometry would close. The missing authority would have a name. We could point to the center and say: there. That is the idea that chooses … readA Compass Cannot Choose