How to create addictive customer experiences
highly addictive customer experiences … Continue readingHow to create addictive customer experiences
Tag: BPM
Design for Exceptions (DfX)
Exceptions are 20% of the transactions BUT 80% of the cost. When re-engineering a business process, design for the process exceptions (not the norms). Here’s a step-by-step roadmap on how you can #DfX: “We may
Socially Redesigned by John Rector
Mr. Rector is often spotted hanging out at the intersection of business process management (BPM) and social media. His BPM experiences with Samsung, Siemens, IBM, E2open, Semi, Panasonic and Nortel (to name a few) combined
Using Twitter to solve the “hotel lobby” problem
Situation Analysis: In my many years in Asia, I always had an IBM host meet me in my hotel lobby on the first day of the project. I did this to get briefed by the
Continue readingUsing Twitter to solve the “hotel lobby” problem
“Design for Exceptions” (DfX) Epiphany
I had an epiphany in Seoul, Korea. I was working for IBM. I was modeling the sales operations business process for Samsung. If you have ever modeled a business process, you know that we always