Design for Exceptions (DfX)
Exceptions are 20% of the transactions BUT 80% of the cost. When re-engineering a business process, design for the process exceptions (not the norms). Here’s a step-by-step roadmap on how you can #DfX: “We may
Tag: Design for Exceptions
“Design for Exceptions” (DfX) Epiphany
I had an epiphany in Seoul, Korea. I was working for IBM. I was modeling the sales operations business process for Samsung. If you have ever modeled a business process, you know that we always