How to create addictive customer experiences
highly addictive customer experiences … Continue readingHow to create addictive customer experiences
Tag: customer journey mapping advice
Touchpoint Epiphany: AFFINITY
In every journey, touchpoints range in emotional responses from euphoric to dysphoric. I was mapping a “gates open” process when the question popped into my thoughts: “Why do concert go’ers put up with this body-scanning-purse-searching